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Communication with your school+resolving concerns
Abbotsford School District #34 » Sidebar » Parents » Communication with your school+resolving concerns
Communication with your school+resolving concerns

Information for Parents and Staff

Partners in Learning

To build a positive relationship with your school ….

  • meet the staff early in the school year;
  • be informed about your child’s class and school activities;
  • send a note or make a call to recognize a job well done;
  • be involved in your school’s PAC;
  • be willing to listen and learn;
  • remember that both you and school staff are interested in your child’s success.

Problems and concerns can be resolved through communication


  • At the start of the school year, inform parents how best to communicate with you;  e.g.  making appointments, use of school planners, time of day.
  • Provide a copy of this brochure to the individual.
  • Discuss with the parent how and when the concern will be explored.
  • Provide a timeline. (I will get back to you today / in a week / on …)
  • Bring closure. A parent should be informed whether or not further action will be taken.


Step 1: Start with the person whose action has given rise to the concerns or problem.  This is the person who can best address your concern.

Step 2: If you need further assistance with your concern, your principal / vice-principal is there to help.

Step 3: If you feel your concerns are not resolved, contact an Assistant Superintendent at 604-859-4891

Step 4: If a decision of a District Administrator significantly affects the education, health or safety of a student, the student and/or parent may appeal in writing to the Board of Education.


If a concern is not addressed in a timely manner, or if the parent/ guardian is not satisfied with the handling of the concern, the parent/guardian may proceed to the next step.

Help with this process is available by calling the BCCPAC at 1-888-351-9834
or contact the Abbotsford District PAC Chair.


  1. Set up an appointment so that concerns can be heard without distractions.
  2. Everyone should be informed, in advance, of who will attend a meeting.
  3. Be specific about the concern. Making notes may help clarify your thoughts.
  4. Keep focused on what is best for the student. Both parents and staff are interested in the child’s success.
  5. Stay calm and be polite. Listen to everyone. Try to see the issue from the other person’s perspective.
  6. Be prepared to explore various solutions.
  7. Confidentiality is important.
  8. Keep a record of actions taken.
  9. Give each step a chance to address the concern before proceeding to the next step.
  10. Confirm that everyone understands the decision reached and any timeline involved


Abbotsford School District (#34) www.sd34.bc.ca
Phone: 604-859-4891

Kevin Godden:  Superintendent of Schools
Steve Carlton:     Assistant Superintendent
Angus MacKay:  Assistant Superintendent
Mary-Anne Smirle: Assistant Superintendent
Ray Velestuk:      Secretary-Treasurer

School Trustees            Phone
(For December 2011 to December 2014)

 Korky Neufeld  604-309-0952 
 Rhonda Pauls   604.217.7640
 Stan Petersen  778.878.3613
 Preet Rai      604-897-4586
 Cindy Schafer  604-807-8405
 John Sutherland   604-866-7702
 Shirley Wilson   604-897-4491

Abbotsford District Parent Advisory Council
e-mail: dpac.sd34@gmail.com
Bud Loewen, Chair
Abbotsford District Teachers’ Association
Phone: 604-854-1946
Jeff Dunton, President
Doug Smuland, Vice-President

This information is a collaborative project of District Parent Advisory Council, Abbotsford District Teachers’ Association, and the Abbotsford School District (No. 34).

You can also download a brochure version for printing here (pdf).

Revised March 19, 2012



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